Return Policy

Our ultimate goal is to achieve one hundred percent customer satisfaction. Any product purchased from www.niniyucao.com can be returned, but please keep in mind the following points:

We accept returns or exchanges within seven business days of receipt. Returned items must remain unopened and in their original, brand-new condition. Once we receive the returned item and process your return request, we will initiate a refund. Upon receiving the item back in the same condition as it was shipped, we will promptly issue a refund, deducting only the shipping fee. Please refer to the timeline for refunds below:

It may take us five to ten business days to receive your returned item from the carrier. We need three to five business days to process your return request. The time required by your bank or credit card company to process the refund may vary. After receiving the returned item and processing your return request, we will notify you via email regarding the status of your refund. For orders paid with a credit card and subsequently returned, a three-dollar handling fee will be charged. Shipping fees or credit card service charges are non-refundable and will be deducted from your total refund amount. Please note: Only products purchased through www.niniyucao.com qualify for return or exchange.

If you have any questions about returns or exchanges, including the return recipient and mailing address, please contact us for confirmation.

To safeguard your interests and ensure timely delivery, we recommend that you send your return via DHL, FedEx, UPS, or registered mail. Shipping fees are non-refundable.

Upon receiving your returned item, we will issue the refund within thirty days, either crediting your account or sending an email confirmation letter.

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